At La Villa Michaëlla, we are committed to providing you with the highest quality products. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Returns
. Return Period : You have 14 days from receipt of your order to return a product that does not suit you.
. Product Condition: To be eligible for a return, the product must be in its original condition, unopened, unused and in its original packaging. Any damaged or altered product will unfortunately not be eligible for a refund.
. Return Process: To initiate a return, please contact us at info@lvmvanille.mg with your order number and reason for return. We will provide you with instructions on how to return the product.
2. Return Costs
. Responsibility for Costs: Return costs are the responsibility of the customer, except in the event of an error on our part (defective product, presence of mold, incorrect, etc.)
. Return Address: Products must be returned to the following address or any other address that will be indicated to you with the Return Authorization Document (RAN):
La Villa Michaëlla
II A 101 Bis Anjanahary Antananarivo 101
Madagascar
3. Refunds
. Refund conditions : Once we have received and inspected the returned product, we will send you an email to notify you of the receipt of the item and the approval or rejection of your refund.
. Refund period: If your refund is approved, a credit will automatically be applied to your original method of payment, within 7 business days, or depending on your method of payment.
. Partial Refund: In some cases, only partial refunds may be granted, in the case of products with obvious signs of use.
. Refund verification process: If you haven’t received a refund notice yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank, it may take some time for them to post your refund as well. If you’ve done all of these steps and you still haven’t received your refund yet, please contact us at: info@lvmvanille.mg
4. Exchanges
. Exchanges: We only replace items if they are defective, damaged or have mold. If you need to exchange an item, please contact us at info@lvmvanille.mg for further instructions.
5. Non-Refundable Items.
. Ineligible products: Some items, such as gift cards or promotional products, are non-refundable. This policy will be clearly stated at the time of purchase.
6. Delivery Problems
. Damaged Items or Failure to Deliver: If you have received a damaged item or your order has not been delivered, please contact us immediately at info@lvmvanille.mg. We will work quickly to resolve the issue to your satisfaction.
Contact us
For any questions regarding our returns and refunds policy, please do not hesitate to contact us at info@lvmvanille.mg or by phone at 261 34 96 272 28 (WhatsApp). Our team is at your disposal to assist you.
